Tag Archives: customer service
A social marketing expert guaranteed me 10,000 Twitter followers in 30 days!
Beware the self-proclaimed social marketing expert. This post at Mashable (from WAY back in December 2009, ancient news in some circles) made me laugh when I first read it. There were nearly 16,000 social marketing or social media experts on … Continue reading
Filed under Advertising, client, Consumers, Marketing, Sales, Social Marketing
Toys R Us Demonstrates How to Turn Current Customers into Former Customers
I ordered a big dollhouse from Toys R Us online. It arrived on my doorstep in a giant box with a huge full-color picture of the dollhouse and accessories on the side of the box. It wasn’t shipped in a … Continue reading
Go ahead and try to unsubscribe.
Why do some companies continue to make it difficult for consumers to unsubscribe from email newsletters? Yes, they do it so you give up and decide not to unsubscribe. That’s how they keep you in their marketing web with the … Continue reading
I thought I was talking to Customer Service
I’ve been a long time customer of AT&T, through a few incarnations actually: AT&T, SBC, Cingular Wireless, at&t and AT&T Mobility. And, as a general rule, their customer service is usually good. The reps aren’t to blame for the systems, … Continue reading
